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Top Questions

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We’re Here for You

  • I am booked in during the lockdown period, what will happen to my booking?"
    (For treatment, day, evening, and overnight spa breaks) Our sales team are currently in the process of contacting all bookings affected by the closure due to the Government’s announcement. Please rest assured your booking is secure and we will uphold your reservation for a future date. This will be done free of charge.
  • Are you offering refunds?
    No refunds are being offered at this stage. We will be working with all guests to move their affected bookings to a future date so that they can come and enjoy the spa.
  • Will my booking be honoured when you reopen?
    Yes, when we reopen you can rearrange your booking, rest assured your booking will be the exact same.
  • I have a voucher; will this be extended?
    Yes, when we reopen you can rearrange your booking, rest assured your booking will be the exact same.
  • Will the phone lines and offices be open during the closure period?
    All forms of contact (Phone lines, email, and social media) will be monitored twice a week only during the lockdown period.
  • When will you reopen?
    As soon as we have a reopening date, we will be sure to post this on our website and social media channels. We will also send out a newsletter, if you haven’t done so already, please email us at natural-light@outlook.com or register for our blog on line at www.natural-light-surrey.com
  • Do you help treat terminal or chronic illness?
    As a complementary therapist, we see a lot of clients with Chronic or terminal illness such as Cancer all our treatments work alongside your conventional medical treatment. Our treatments will help you feel more relaxed or cope better with your illness or Chemotherapy /radiotherapy treatment In general Complementary therapies aren’t designed to replace your medical care – they Compliment your medical care.
  • What will my first session be like?
    A typical session will start off with a brief conversation. This conversation is very important and allows a few different things to happen. The first one is that it lets you explain to us why you have come to us for treatment, we also need to know what is going on in your life, and what you hope to get out of the session(s).
  • Can I pay at the Clinic or Spa?
    NO, so sorry we do not take payment in either the clinic or the Spa. You should make the payment via the website. Please feel free to contact us if you need any help at all.
  • You gave me a time to arrive, what if I am late?"
    We are asking you, if you are having a treatment,please arrive not sooner than 10 mins prior to your appointment time to allow filling in the forms. We will always meet you in the reception area of the Spa or clinic depending on the venue you have chosen. Please let the receptionist know your booking is with natural-light as we are a completely independent company. If you are going to be late please text us on 01483 664860 If you have a Spa day booking you will be given a time to arrive at the spa we allocate 15 mins to show you around and explain the lockers. We will always be waiting for you in the Spa reception . If you are going to be late please text us on 01483 664860
  • Gift vouchers validity?
    Gift vouchers are valid for 6 months.
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